Your satisfaction is important to us. If there is a problem with your order, please call us or email our customer service department within 30 days of the order date. We will issue you a Return Authorization Number. We will gladly exchange the product or refund the purchase price paid (less shipping and handling).
For SckoonCup, we are offering a 90 days money back guarantee since August 15, 2015. Please try at least 2 -3 cycles and if you are not satisfied, please contact us for a return authorization. You will need to return your cup within 90 days from your order day, and we will refund the price of the cup via PayPal. You will need to return your cup at your cost and please keep the package tracking number. You will need a PayPal account to receive the refund.
For orders that received free shipping, the actual shipping and handling charge will be deducted from your refund. For exchange, a new shipping and handling charge of $6.90 ($12.90 for international) will apply; please make sure to include a check for this amount, or we cannot send you exchange item(s).
Sorry, but we cannot offer exchange or issue refunds for our products other than SckoonCup that have been used, washed or are missing their complete packaging. Sckoon reserves the right to determin the condition of the product(s) and proceed accordingly.